24 Hour Answering Service
What do customers want most when they call a business? A friendly voice on the phone. Initially that voice belongs to a business owner or receptionist. Ultimately these individuals can’t handle every communications need and a 24 hour answering service is required.
Why use a live operator service?
An experienced call service provides a friendly voice on the phone throughout the day and night, freeing you to supervise your business or go off-site. That’s when your call service takes over.
No one would leave an urgent message on an answering machine in the middle of the night about a healthcare, legal, or automobile related emergency when they can talk to a professional voice at the other end of a phone line. Outsourcing to live operators is especially important for professionals or small businesses who can’t afford a 3-shift receptionist. Around the clock communications availability is essential for emergencies – doctors and dentists frequently need these services. Tow truck companies and high-powered attorneys need consistent live operator services, because clients get into trouble at all hours of the day and night. A 24 hour answering service is often a necessity, not a luxury.
How to use a live operator answering service?
You don’t want a telephone receptionist to answer your calls with “law office please hold” and keep your client waiting for an extended period of time. You want your virtual live operators to soothe urgent callers, not lose them. We train our customer service operators to best represent you. A customizable account will ensure that there will indeed be a competent professional at the other end of the line.
The key to training our customer service operators is doing it thoroughly. Your in-house operators may come and go and training them can be time-consuming. With a 24 hour answering service you just tell us your needs; we’ll train the operators using scripts for every possible contingency. Then you can forget this aspect of your business operations until you add or change some element in your business.
How to select a live operator service?
Certainly it is important to select an inbound call service that fits your budget. We will ask at least as many questions of you as you ask of our account representatives. We’ll determine if your actual costs will be in line with what you estimate you can afford to pay. You also want to discuss the nature of your business, with an eye toward how we’ll train our live operators on your behalf. After all, you want to be sure your 24 Hour Answering Service will indeed provide that “friendly voice on the phone” when you need it.