24 Hour Answering Service Bought by 1-800 We Answer Answering Service (New York, NY) September 1, 2008
Telecommunications company 24 Hour Answering Service, www.24houransweringservice.com was purchased today by 1-800 We Answer, www.efls.com, an industry leading live operator service, headquartered in New York City since 1969. These are like-minded companies that share a common vision and similar scope of services. They both focus on hiring articulate speakers of English and Spanish who have multi-tasking clerical capabilities. Additionally, they possess exceptional customer service skills used for a multitude of businesses to benefit from."The acquisition of 24 Hour Answering Service is a good fit for us. We put the greatest emphasis on selecting the best live operators available in our industry,” stated Robert Porter, President and CEO of 1-800 We Answer. ”We assure our clients that their callers will receive unlimited inbound call reception by professional, courteous customer service agents. This acquisition will add talented professionals to our communications roster.” The company’s live operators are closely supervised so they can provide callers with consistently prompt and professional service. 1-800 We Answer was started over 40 years ago. “Now that we’ve made this acquisition, we’ll be better able to serve our 24 hour clients, our current customers who rely on us to answer all of their calls, at all times.” said Porter. 1-800 We Answer is HIPAA compliant. Experienced live operators properly dispatch emergency medical and legal calls, in addition to other incoming business calls. They undergo careful screening and meticulous training. Capable telephone receptionists perform multiple duties for clients, including appointment setting, updating contact databases, updating customer, receiving RSVP information, logging enquiries and providing customer service for multiple clients. 24 Hour Answering Service is a United States company that does not engage in international call center outsourcing.